Redefinindo o modelo de CRM nos limites da automação de força comercial, para acompanhar as relações com os clientes, campanhas de marketing e seus resultados, ampliar a acuracidade em previsões de vendas e metas além do mais completo sistema de gerenciamento de chamados e respostas a clientes.

 

Salesforce SFA enables companies to drive sales productivity, increase visibility, and expand revenues with an affordable, easy-to-deploy service that delivers success to companies of all sizes.

 

Salesforce PRM makes it easy for partners to access leads, collaborate on deals, and locate all the information they need in order to be successful. PRM is seamlessly integrated with Salesforce SFA to deliver unparalleled visibility to your company's entire sales pipeline for direct and indirect channels.

 

Whether you are running customer service, product support, field service, telemarketing/telesales, an order desk, or an IT help desk, Salesforce Service & Support offers a comprehensive, multichannel customer service solution with all the advantages of salesforce.com's on-demand technology.

 

Salesforce Marketing enables closed-loop marketing to execute, manage, and analyze the results of multichannel campaigns. Marketing executives can measure the ROI of their budgets, tie revenue back to specific marketing programs, and make adjustments in real time.

 

Salesforce Analytics empowers business users at every level to gain relevant insight and analysis. With real-time reporting, calculations, and dashboards, businesses can optimize performance, decision making, and resource allocation.

 

Build enterprise-class applications on salesforce.com's powerful on-demand platform. Deliver all your company's business applications in a single environment with one data model, one sharing model, and one user interface.

Uma plataforma que serve como base para construir e integrar CRM, bem como desenvolver aplicações novas em folha.